Frequently Asked Questions

Reservations

Do I have to make a reservation in advance?

While you can hop on board without a reservation on the day if there's space available, we recommend securing your spot in advance. To ensure a smooth experience and avoid any potential crowds, we encourage you to make a reservation through our website.

What payment methods are available?

For phone reservations: You can settle the payment at the ticket counter on the day of your cruise. We've got you covered with various options, including cash, credit cards, PayPay, au PAY, Merpay, LINE Pay, d払い, ALIPAY, WeChatPay, and more. For online reservations: We ask for credit card payment in advance when booking online.

How do I modify or cancel my reservation?

For online reservations: Just log in to your "My Page" using the "Reservation Confirmation Email" we sent you. From there, you can easily make changes or proceed with the cancellation. [For phone reservations] Give us a call, and we'll assist you with any modifications or cancellations you'd like to make.

Boarding

Until what time before departure can I check in?

We begin check-in 60 minutes before departure. Please note that check-in closes 15 minutes prior to departure. Due to potential crowds, we recommend arriving with some extra time.

Can I board in a wheelchair?

You can board Garinko III IMERU while staying in a wheelchair. Just keep in mind that while the second floor, where the boarding gate is, is wheelchair accessible, there are only stairs to move between the first and third floors. Regrettably, Garinko II is not wheelchair accessible.

Can I reserve seats?

Seat reservations are not available. Enjoy the flexibility of open seating, allowing you to relax in any available seat on board or step out onto the deck to savor the views.

Drift Ice

When is the best time to catch a glimpse of drift ice?

You can usually start witnessing the beauty of drift ice from late January, with the first sightings occurring around that time. The drift ice spectacle lasts throughout the day until mid-March, peaking from mid-February to early March. Keep in mind that the schedule for observing drift ice is narrowing each year due to the effects of global warming.

Is seeing drift ice guaranteed?

While we'd love to promise a guaranteed viewing, drift ice is a natural wonder, and its appearance is not something we can ensure. Depending on the weather, there's a chance you might not see it on the day of your visit. We appreciate your understanding in advance.

Garinko Ships

What are the differences between Garinko III IMERU and Garinko II?

Garinko III IMERU: Launched in 2021, this newly constructed ship is designed for higher speed. It allows for a quicker journey to areas with drift ice. Garinko II: Slightly smaller in size compared to Garinko III IMERU, Garinko II puts you closer to the sea surface, delivering a more intense and immersive experience.

Access

How do I get there?

You can find all the details on the following page: https://o-tower.co.jp/access.html ◇ For Guests Traveling from Memanbetsu Airport ◇ As of now, there isn't a direct bus from Memanbetsu Airport to our location. If you're planning to take a train or bus, be prepared for a journey of around 4 to 5 hours one way. For a more convenient trip, we suggest using your own car, renting a car, or hopping on the express bus (operational only in winter). Express Bus: https://easthokkaido.com/expressbus_winter/route1/

Do you have parking?

Yes, we have a free parking available.

Others

What are the temperatures like during the harsh winter period?

Depending on the time of day and weather conditions, temperatures typically range from -15 to 0°C. Given the cold conditions on the ship, we recommend thorough winter attire.

Are there restroom facilities on board?

Both Garinko II and Garinko III IMERU are equipped with restroom facilities.

Can I livestream on social media from the Garinko ship?

To prevent inconvenience to other passengers and protect privacy, live streaming on social media platforms (such as Youtube, Instagram, Facebook, TikTok, etc.) is not allowed on the Garinko ship.