Frequently Asked Questions

You can board without a reservation if there are open spots on the day. However, you must complete the "Passenger List" and finalize boarding procedures at least 30 minutes before departure. Since it can be very crowded, we recommend reserving in advance online.

For online reservations: We ask for credit card payment in advance when booking online. For phone reservations: You can settle the payment at the ticket counter on the day of your cruise. We've got you covered with various options, including cash, credit cards, PayPay, au PAY, Merpay, LINE Pay, d払い, ALIPAY, WeChatPay, and more.

【WEB予約の場合】ご予約後に送られる「予約内容確認メール」よりマイページにログイン いただき、キャンセル・変更手続きをお願いします。 【電話予約の場合】お電話にて当社予約受付までご連絡ください。 　変更は前日の17：00までＷＥＢ・お電話で可能です。【乗船当日の予約変更は出来ません】 　　

Check-in starts 60 minutes before departure and closes 30 minutes prior. Please allow extra time, as it can be very busy. Starting this year (2025), a completed "Passenger List" is required. Download the form from our website, fill it out, and bring it with you.

You can board Garinko III IMERU while staying in a wheelchair. Just keep in mind that while the second floor, where the boarding gate is, is wheelchair accessible, there are only stairs to move between the first and third floors. Regrettably, Garinko II is not wheelchair accessible.

Seat reservations are not available. Enjoy the flexibility of open seating, allowing you to relax in any available seat on board or step out onto the deck to savor the views.

Drift ice usually first appears in late January and lasts until mid-March. The peak season is from early February to early March. However, this may vary depending on the year.

Drift ice is a natural phenomenon affected by weather conditions such as temperature and wind. We cannot guarantee you will see it on the day of your cruise.

◆ガリンコ号Ⅲ IMERU 2021年就航の新造船です。スピードが出るため、流氷があるエリアまで速く到達できます。

You can find all the details on the following page: https://o-tower.co.jp/access.html ◇ For Guests Traveling from Memanbetsu Airport ◇ There is no direct bus service to the facility. Travel by train or bus takes 4–5 hours. We recommend using a car, rental car, or the seasonal Express Bus. Express Bus: https://easthokkaido.com/expressbus_winter/route1/

Yes, free parking is available.

Temperatures range from -15°C to 0°C depending on the time of day and weather. It’s much colder on the ship, so please dress warmly.

ガリンコ号Ⅲ IMERUはお手洗いを完備しております。

To protect passenger privacy and avoid disruption, live streaming via platforms such as YouTube, Instagram, Facebook, or TikTok is prohibited.